Welcome to Shipston Medical Centre
The current Coronavirus pandemic continues to present huge challenges. Coronavirus remains a very real threat to everyone and the practice and our patients need to adapt and work together to keep patients and staff safe.
Self-help
We want to help you when you need us. To make sure we are able to, we ask that you help yourself and seek advice from https://www.nhs.uk/ in the first instance.
Accessing Services
Shipston Medical Centre has provided services to patients throughout the pandemic and continues to do so. In order to keep those most vulnerable safe, and in line with national guidelines our clinicians need to wear PPE during each face to face patient interaction and cleaning after every patient also needs to occur. To see patients face to face therefore takes much longer than previously. We are therefore only offering face to face appointments where our clinicians feel there is a clinical need to do so, i.e. an examination needs to occur.
To access services we ask you to complete an e-consult form online. This helps provide the clinician with detailed information about your clinical need, and so we can offer you the right kind of appointment or intervention. Where patients do not have internet access or the e-consult system has identified the need to potentially be urgent, please call reception. In order to make best use of limited clinician time reception staff are asking questions in order to aid the clinicians. Please help us by providing requested information at this point.
Service Capacity
Whilst we have the same level of clinician capacity as before coronavirus, the additional requirements to ensure safety have reduced our capacity in real terms. As with everyone else, our staff may be required to self-isolate at short notice and this will further impact on our capacity. The need to follow these important national guidelines may mean that patients consult with a different clinician to the one that had been planned.
Because of the impact on capacity we need to work as effectively as possible and will be asking patients with internet access to do as much as possible online – consulting via e-consult, ordering medication via the NHS App or Patient Access and booking appointments online where asked to do so by the practice.
Restricting Access to the Building
The only reason for coming into the practice is to attend a booked appointment. If you need to pick something up from us where it cannot be emailed or drop off a sample, prescription request, letters etc then please give these to the person manning the door. If you want to have a consultation please use e-consult or call us. Dispensed medication should be collected from the front window.
When attending the practice for a booked face to face appointment please wear a mask or other face covering.
Please understand that if our practice team become unwell we will not be able to treat patients – we are asking our patients to help us so that we can continue to help you.
We know many patients are anxious about the months ahead, managing existing and new health conditions and flu vaccinations. We are working hard to find new ways of working to ensure the safety of our patients, their carers and our staff whilst ensuring you receive the care you need. A huge amount of work and planning is going on behind the scenes to restart services and to keep you safe – please be patient with us.
Thank you for your understanding and your continuing kindness.
The Primary Healthcare Team at Shipston aims to provide our patients with personal and continuing care which is accessible, responsive to need, prompt and of a high standard of quality.
We strongly believe in providing comprehensive preventative medicine and health promotion for the whole of our practice population.
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