We encourage patients to see the same GP each time they come, where this is possible. This helps us build a relationship with you and evidence shows that this continuity improves the quality of patient care received.
All patients are allocated a 'usual GP' who is accountable for the care you receive. If you are unsure who your usual GP is, please ask at reception and they will advise you. If you would like your usual GP changed, reception staff will be happy to do this for you.
Routine consultations can be made 6 weeks in advance and are by appointment.
You can make an appointment in person, through our online service or by telephoning 01608 661845.
If your medical condition is urgent and cannot wait until the next available routine appointment then reception will take your name and telephone number and the Duty Doctor will telephone you back, usually within an hour. The Doctor may:
Give you telephone advice or prescribe medication for you if they feel that is needed
Offer you an appointment later that day if required
Offer you an appointment later that week
Please follow these guidelines:
- Call as early as possible (but avoid the peak morning time of 8am until 10.30am for non-urgent calls or test result enquiries)
- If you are unable to keep your appointment or you no longer need it, please let us know as soon as possible so that we can offer the appointment to someone else.
- Ensure that you notify us of any change of address / telephone number.
- Our receptionist may well require some information from you to decide how best to help you. They may suggest you speak to a doctor to discuss your problems.
When you dial our main number you will be asked to choose from the following options
Repeat medication ordering
Test results (not available until after 11am)
Please note that if you require an urgent appointment you should select option 2 for appointments and not option 1.
If you want to speak to your doctor, please ask reception for this. They will advise you when your usual Doctor is next available.
Appointments with doctors are usually for 10 minutes. Please ask if you think you require a longer appointment.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.
If you need to see a doctor urgently when the surgery is closed please phone the practice and follow the instructions. Alternatively you can phone NHS 111.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and Emergency Department or call 999.